1. Email our customer service: email@example.com including:
*order number, the question you have and the photos of the product if necessary
*a photo of the barcode on the plastic bag
(Eligible items must be returned in their original condition – not worn, washed– and returned in original packaging)
2. Get authorization from Customer Service
3. Get coupon or refund
*Tracking number is required to complete the return. It will facilitate for us to track your return status and process your return.
4. Take your refund/exchange when the package is received.
Please note the following product return requirements:
- Attraco's responsibility:
- If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
- Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when Attraco is responsible for shipping the wrong item/ size.
- Incorrect order(size of the item)
If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.
- Unwanted item
If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 30 days of receiving the product for a partial refund of the product cost.
For returned items or items for exchange, we will need 1-3 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 3-5 business days
Please contact us for further help. We will do our very best to help you and reply to all messages within 24 hours.
9570 Santa Anita Ave #B,
Rancho Cucamonga, CA 91730
Please return to the address after getting authentication from our customer service (We will gladly accept your unworn/unwashed items) . Please do not ship the item to the address directly without authentication otherwise it will return back to you.
Unisex Polar Fleece Windproof Neck Gaiter Warmer Balaclava Face Scarf
- Warm & Soft-Wearing warm neck gaiter which super soft and keeps warm at all times! The fabric of this winter neck warmer is comfortable to fit under your goggles or snug enough that you can keep it around the outside and it will stay up. The extra fabric that gathers around your neck works as a scarf while the face part can stay down by your chin or up past your nose to keep your face warm on the lift
- Multiple Wearing Ways-The bandana face mask can serve as a winter snood scarf, cap, beanie, half balaclava and winter hat. Besides, the unique opening makes it suitable for the people with ponytail, offering you the most considerate care
- Adjustable Size-With the adjustable strap, the half balaclava can behold in place and prevent your neck from the cold wind, it is better to maintain the warmth for your neck, face, ears and head in cold days, allowing you to freely do daily sports
- Wide Application-The fleece neck warmer is ideal for outdoor activities, running, cycling, skiing, motorcycle, traveling, and some indoor activities in autumn and winter, just enjoy the happy leisure time
- Clothing Type: Outdoor Scarf
- Material: Polar fleece (98%Polyester 2%Spandex)
- Color: Solid
- Season: Autumn Winter
- Versatility: neck gaiter, neck warmer, beanie
- Product Number: 8068