1. Email our customer service: firstname.lastname@example.org including:
*order number, the question you have and the photos of the product if necessary
*a photo of the barcode on the plastic bag
(Eligible items must be returned in their original condition – not worn, washed– and returned in original packaging)
2. Get authorization from Customer Service
3. Get coupon or refund
*Tracking number is required to complete the return. It will facilitate for us to track your return status and process your return.
4. Take your refund/exchange when the package is received.
Please note the following product return requirements:
- Attraco's responsibility:
- If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
- Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when Attraco is responsible for shipping the wrong item/ size.
- Incorrect order(size of the item)
If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.
- Unwanted item
If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 30 days of receiving the product for a partial refund of the product cost.
For returned items or items for exchange, we will need 1-3 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 3-5 business days
Please contact us for further help. We will do our very best to help you and reply to all messages within 24 hours.
9570 Santa Anita Ave #B,
Rancho Cucamonga, CA 91730
Please return to the address after getting authentication from our customer service (We will gladly accept your unworn/unwashed items) . Please do not ship the item to the address directly without authentication otherwise it will return back to you.
Unisex Fleece Neck Warmer Windproof Winter Neck Gaiter Face Mask
Made of high-quality material, soft and skin-friendly. Moisture-wicking, Protection from cold, wind, and sun's UV rays. keep you focused when exercising in the chilly days. Look at this cold weather face mask. You can change your look in moments, make you happy all day. Can be worn as Full Face Mask or Hat, Open Balaclava, Neck Gaiter or pirate cap, ski mask, half face mask. Just keep warm and enjoy your time. The neck cover is perfect for motorcycling, riding, climbing, running biking, snowboarding, camping, cycling, skiing, or any other outdoor activities. UV Protection Windproof, give you a pleasant experience. When you use it as a helmet liner, without fog remain on your goggles. 4-way Stretch. Machine Washable. Very Quick Dry. We only want to make you enjoy the outdoor activities better, and do not need to worry the wind and snow will damage the skin. We have complete confidence in the quality of our cold weather face mask. That is why we can confidently stand behind it with a satisfaction guarantee.
- Clothing Type: Outdoor Scarf
- Material: 89.3% Polyester, 10.7% Spandex
- Weight: 77g
- Style: Sports & Casual
- Feature: Windproof and Warm
- Closure: Seamless Closure
- Product Number: 8043